Glance through the overall feedback received and their CSAT score without going through a labyrinth of reports.
View CSAT by agents and maintain a leaderboard for CSAT score. Also, find out which agents score the least.
View a detailed comparison of survey metrics such as CSAT score, Feedback requested and Feedback received across different categories in your help desk.
View incoming tickets by Hours or Days. Find out your busiest day of the week and busiest hour of the day using Heatmaps or line graphs.
View trends of Satisfied/UnSatisfied/Neutral score by agents across time. Observe performance consistency by agent across months, quarters or even years.
