Measure Customer Happiness and Support Quality
Encourage visitors to rate your support and give feedback immediately after the conversation ends.
A frequent, targeted and timely feedback channel that helps your team to continuously improve and stay motivated.
Track quality ratings for all live chat conversations.
Gain a deeper insight into your support performance and on the customer’s perceived experience.
Let satisfaction rating be your guiding beacon in improving the overall support quality. Make data driven decisions and build a team of rising stars.
Assess agent performance in the light of delivering happiness to customers. Learn, review and get better at support with every chat!.
