Breakdown the steps involved in resolving a ticket as tasks. Improve your agent productivity.
Plan your tasks in advance
Set a due date and time for each task. Assign tasks to individual agents. Create task templates and reuse them on tickets.
Stay continually productive
View pending tasks assigned to you in one place. Get notifications when tasks are due today or when they are assigned to you. We alert you on incomplete tasks when you close its parent ticket.
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